We know that having a solid network is a key part of any business, more so today than ever. As computer applications become more power hungry, the demands placed upon your computer network increase. The bottom line - as technology increases and improves the way you do business you need a network that is robust, secure and hassle free.

Our IT Outsourcing services for small and medium sized businesses provides comprehensive, proactive maintenance for your Information Technology infrastructure.

We take your IT worries off your hands, so you can rest assured that the wellbeing of your IT system is looked after. Our service provides the highest level of IT support from highly qualified, business-minded and friendly individuals.

WHAT DO OUR IT OUTSOURCING SERVICES INCLUDE?

Help Desk

We take ownership of your IT requests - it's integral to the personal service we deliver. Our helpdesk can be contacted by phone or email.

Backup and Disaster Recovery

As businesses become more reliant upon IT, the data that these computers carry becomes more valuable. If you have no form of backup or disaster recovery planned you run the risk of going under. TEK2 provide a range of disaster recovery plans that can suit the needs of your business and importance of your data.

Telephone and Remote assistance

Once a helpdesk call has been logged you will receive a response to your query within 15 minutes. The support representative who returns your call will already be familiar with your IT set-up and network configuration and will already have thought of potential solutions to your problem.

Remote assistance is the hub of our service delivery. We can remotely control your machine within seconds and begin resolving the problem. This means that we are virtually on-site at all times, regardless of your geographic location.

Desk-side support

If our Telephone Assistance is unable to resolve the problem - or if you prefer to tackle your problem face to face, TEK2 will send one of our Service representatives to your offices.
Desk-side services include:
Call-out - We'll be onsite within four hours for an urgent request or the next business day if the problem is not impacting your productivity.

Scheduled - Your business may wish to schedule regular half or full-day visits during which we will work together through a planned list of tasks.

Installations - Installing a new piece of equipment takes time. TEK2 will take care of your on-site installations of PCs, printers, Servers or any other IT equipment.

Proactive Server management

TEK2 provides a round the clock management service. We accomplish this by monitoring your servers regularly, performing daily back-ups, analysing server behaviour, housekeeping and virus checks. This allows us to help to prevent potential problems that cause down-time and frustration for your users.

Application Assistance

Providing general day-to-day support for software applications - if you're stuck, we are here to help. Our IT outsourcing contract includes help with not just network problems but all of the Microsoft product family: Microsoft Word, Excel, Outlook, PowerPoint and many more.

Secure Remote Access

If your company has mobile or home workers they can access the company network too! Using VPN technology (Virtual Private Network) we can give your employees access to all the resources that they have in the office. We offer transparent access to printers, scanners, company email, shared folders, files and applications just as though they were sitting at their desk.

We make sure that your Remote Access is secure and address your network's safety and the invaluable information your company holds.

Full Service management

Service management provides an account overview which includes a full inventory of hardware and software, procurement of new hardware and software with proactive advice and guidance.

Account management

Every customer will be given a tailored design service which meets your company's needs. We can offer a fixed annual budget for the provision of these services, so you have the confidence of knowing in advance the cost to your business of IT support throughout the year.